In order to grow customer satisfaction, there needs to be an understanding of what the customer enjoys. Learning what the common vending machine complaints are means that we can meet the needs of our customers more efficiently.
Customers are not happy when they cannot locate a much-desired vending machine. Choosing the right location makes a world of difference, because the more people that you can reach, the more successful you will be. Vending machine sales are typically at their highest in places where people work, but there are also smaller markets where a vending machine can fill the right niche.
Even when the vending machine is in the right location, if the products people want are not in there, then they will not be satisfied. The right location also means the vending machine needs to be stocked with a suitable product. For instance, what is available in a school might differ from that of a gym.
Another frustration that customers experience is when the vending machine is inoperable. People won’t return to a vending machine that is always out of order, or one that is malfunctioning. Keeping machines well serviced means ensuring that they are properly maintained and clean, but also stocked sufficiently.
Knowing and understanding the common customer complaints can make your services more successful. For more information on increasing your revenue by making happier customers, call J. Bos Vending Service at (616) 791-2025.
Our mission is to provide an unsurpassed selection of quality vending service offerings at fair prices for the benefit of your organization’s employees, clients and guests.